We park for free with the valet service since Jake is a bone marrow transplant patient. Usually it is just 5 dollars, but it’s a welcome savings. They send me a text message after I have picked up my car. I always rate them a 10- the highest score possible. I don’t even think about it. I also take the time to fill out the hospital surveys and other surveys, as well. And I always give them the highest score possible.  Here’s why. Many businesses are taking these surveys very seriously. To the seriousness that they might not get paid based on the results. Here is something that most people don’t realize though. A 5 is a 5, but a 4 is a zero. Sounds like common core math, huh? Let me repeat that. If you score a 2, 3 or 4 on a survey, it is the same as a zero. So forget about giving an 8 or 9 out of 10 or a 4 out of 5 because they were good. You can write comments, and you should!  Be specific. Name names. Give constructive criticism.  Talk to the manager. Just be very, very careful how you score a survey. And remember, if everyone was great except one person, they are lumped in with the same score. Those valet workers are working. They aren’t neurosurgeons, but they are trying. They are working. I give them a 10. Always….

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